Zomato has launched Nugget! Craving already? You might hold on because it’s not your usual cheese nugget. The leading food-tech giant has launched an AI-powered, which is a no-code customer support platform and Zomato named it Nugget. That’s the Nugget we are talking about. This unique customer support is designed to help businesses automate and scale customer service operations. This innovative product is also a first mark from Zomato Labs, the company’s in-house incubator for technological advancements.
It seems like Zomato’s CEO Deepinder Goyal, has planned to engage us throughout the year with his series of announcements. Earlier Mr. Goyal surprised us with a sudden name change of its parent company Zomato to ‘Eternal’ citing the diversified businesses under it. Just like the announcement of Eternal, Zomato’s CEO, Deepinder Goyal, announced the launch of Nugget, via social media.
Nugget’s announcement tells us the reason behind this name change, since Zomato Labs has been developing it internally for three years. Zomato’s new move into tech innovation signifies that name change was just the beginning. More is yet to come!
Allow Corporate Soldiers to reveal these layers of news to you!
Let’s Meet The ‘Nugget’!
So, what is so special about this not-so-edible Nugget? According to Zomato, this Nugget is a highly customizable and cost-effective customer support solution. Okay! But how is it different from any other customer support bot? Here’s the twist! The ‘Nugget’ requires no coding or development expertise. Shell-shocked? Indeed, it is remarkable.
Zomato’s Nugget took over three years to build as an internal tool, and now it has already been used to handle over 15 million customer interactions per month across Zomato’s ecosystem, including Blinkit and Hyperpure. Since it has achieved internal success, Zomato has made Nugget available globally for businesses across various industries.
How Does it Stand Out?
If we talk about the efficiency of this AI-powered support solution Nugget, Zomato claims it can reduce resolution time by 20%, which definitely saves a great deal of time. But the most recommendable thing is that Nugget does not require a dedicated development team because it’s a no-code platform. Thus, businesses can use Nugget without writing a single line of code.
Zomato’s Nugget boasts an impressive 99.99% uptime and this makes it highly reliable for businesses. But the most impressive thing is that Nugget isn’t limited to just food tech. How? It is highly scalable and suitable for diverse industries such as retail and e-commerce.
| Features of Nugget | Key Details |
| No-Code Platform | Requires no developer expertise, easily customizable |
| Automation | Up to 80% customer queries handling autonomously, reduces resolution time by 20% |
| Integration | Works with existing tools such as Zoho and Freshdesk |
| AI Capabilities | Automated audits, real-time data and learning |
| Scalability | Scalable for all types of businesses |
Zomato’s Eternal New Journey- Food Tech to Tech Innovator!
Previously CEO Deepinder Goyal surprised us all with the name change announcement. He indicated that Zomato or let’s say Eternal is a diversified entity and the launch of Nugget signifies this. Earlier known primarily for its food delivery service, Zomato is now flexing its tech muscles. Zomato Labs is their tech innovator and the launch of Nugget marks the debut of it.
This move clarifies Deepinder Goyal’s vision for the Eternal. Now their ambition is to expand beyond food tech and get into the broader B2B software services market. Also, it will impact Zomato’s market position by opening new revenue streams as a tech innovator. Times are changing, and so is your usual Zomato!
Nugget is a Diversified Platform!
According to Zomato, Nugget isn’t the usual chatbot. This AI-powered solution has a no-code interface and consists of advanced automation capabilities. The internal development of Nugget under Zomato shows its proven track record. Now, it’s ready to take centre stage in AI innovations, since it is processing an impressive 15 million monthly support interactions across Zomato’s ecosystem, including Hyperpure and Blinkit.
Since Nugget is able to reduce the resolution time by at least 20%, it opens ample possibilities for the e-commerce and retail sectors. They can benefit from Nugget’s ability to handle high volumes of customer queries autonomously. Additionally, the platform’s image classification feature can efficiently address product-related inquiries and returns. Hence, it will enhance customer satisfaction for these businesses.
And why only e-commerce and retail sectors, industries like food & beverage, travel, telecommunications, banking & financial services, healthcare and so on, can benefit from Nuggest’s features. All industries can improve their customer services efficiently since Nugget will be available 24/7. Nugget’s AI-powered analytics and automated quality audits can help these businesses improve their service quality and efficiency.
Is it Worth The Hype?
Now here’s the question that most people are asking these days. The sudden announcement of Nugget has landed many doubts about whether the hype is real or not. Well, the effectiveness of Nugget speaks for itself. Since 90% of businesses that have tested the platform have already signed up for the Nugget. This high conversion rate suggests that Nugget isn’t just meeting expectations; it’s exceeding these expectations. It is a highly efficient customer support system that learns and adapts in real-time. Also, it conducts its own quality audits, and can even classify images to resolve issues faster. Nugget doesn’t just answer the queries but creates a chain of intelligent conversations that feel human-like. Of course, it seems scary too.
To enhance the adoption of Nugget, Zomato is offering it free-of-charge to businesses currently locked into contracts with other customer support providers. Zomato is asking to experience its tech innovations. However, this free-of-charge generous offer will last until their existing contracts expire, so companies can experience Nugget’s capabilities without taking the risk.
According to Goyal, 90% of companies that tested Nugget have opted to sign up. This highlights how effective the Nugget is! If you are also interested in including Nugget for your business, you can directly register it through their official website.
What’s More?
Zomato has made clear that they might have more in their bag, Nuggets and Zomato Lab are just the beginning. The platform has not only transformed customer support for Hyperpure and Blinkit but can do it for other countless businesses. Also, with this move, Zomato has positioned itself as a tech innovator. Although Nugget is new to the market, it has been developed and refined internally at Zomato over three years. Now real-world testing in a high-volume environment could give it an advantage over new launches of a similar kind tech support.
As a new innovation, the competition for Nugget is competing against such well-established platforms with broader feature sets and longer track records in the market. However, right now, Nugget appears to be a strong contender in the AI-powered customer support market. It is definitely attractive for businesses that are looking to upgrade their support operations.
Let’s see what the future holds for Nugget. Until then, you enjoy your cheese nuggets and Nugget! Corporate Soldiers will keep you in the loop with the news scoop!
Nuggetty goodbye to you!
